Job Details

Support exceptional customer experiences by preparing customer orders for delivery and pickup. Shoppers prepare orders for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer. This role requires schedule flexibility to work peak hours including weekends (Saturdays and Sundays), early mornings, midday, and evenings, holidays and peak holiday seasons (November through January). Schedules are issued 14 days in advance, and the average shift length is 4-8 hours. As an In-Store Shopper, you'll work on the Customer Service & E-Commerce teams supporting and preparing customer orders for delivery and/or pickup. While our offerings will continue to evolve, you'll shop throughout our store for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, beer and more. Having a flexible schedule is key to meeting our customers' needs. We especially need Team Members who can work on Saturday and Sunday – our busiest times of the week! Shoppers with the ability to work nights, weekends, and holidays are preferred.Job ResponsibilitiesFulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devicesEnsure product and order accuracy through meticulous verification and quality control processesLearn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiencesKeep staging area organized and free of clutterHandle in-store and online order returns and pickupsComply with government regulations such as age verification requirements for restricted itemsAssist with customer inquiries and provide store informationMaintain knowledge of product and promotional eventsMaintain a positive work environmentCommunicate clearly, collaboratively and courteouslyAttend all meetings assigned by Leadership, including daily huddlesSupport company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technologyMaintains operational standards including but not limited to safety and store security protocolsEnsure adherence to all company policies, procedures, and regulatory requirementsPerforms other duties as assigned by store or company leadershipJob Skills & RequirementsStrong customer service, hospitality and problem-solving skillsDetail-oriented with multi-tasking capabilitiesFlexible availability including nights, weekends, and holidaysAdaptability to work in high demand / peak hoursilo#J-18808-Ljbffr