Job Details

Job Title

Overnight Front Gate Associate – Marquee Park Place, Irvine, CA

Schedule

Wednesday through Sunday, 11:00 PM – 7:30 AM

Compensation

$21 per hour

Job Summary

The Front Gate Associate provides a constant security presence inside the gatehouse and responds as necessary to the needs of the property. The Associate ensures access control, enforces HOA rules, maintains a professional appearance, and provides courteous communication with residents, guests, and staff.

Responsibilities

• Report concerns to Management, Engineering, or Janitorial as appropriate.
• Represent Action Property Management by greeting residents, guests, and visitors in a welcoming manner.
• Be familiar with the parking structure.
• Answer phones and greet all residents and guests as they enter or exit the property.
• Maintain the appearance of the kiosk area, keeping it organized and clean; summon janitorial or maintenance staff when needed.
• Accurately document issues and information throughout the shift in the Daily Activity Report; review the pass‑on log and relevant emails; communicate effectively with co‑workers to ensure a smooth shift transition.
• Observe building activity via surveillance cameras and security monitors; report suspicious or abnormal activities to staff, management, or law enforcement as appropriate; prepare detailed incident documentation according to established procedures.
• Report complaints, nuisance reports, and non‑compliance issues to Management per the posted instructions; submit Incident Reports when necessary.
• Understand and execute emergency procedures, coordinating communications with residents and emergency personnel during events such as fire, flooding, earthquakes, etc.
• Follow all posted instructions and adhere to the Association's governing documents, CC&Rs, and rules and regulations; remain familiar with all association policies and evacuation procedures.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of security experience, preferably in hospitality or luxury property management.
• Polished and professional appearance and demeanor.
• Strong verbal and written communication skills.
• Strong critical thinking skills; solutions oriented.
• High attention to detail.
• Personable and capable of building rapport with residents and guests.
• Team player.
• Ability to lift up to 25 pounds.

Benefits

• Competitive pay.
• Medical, dental, vision, and pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Generous paid time off, including vacation hours, sick time, and company‑observed holidays.
• Opportunities for career growth and advancement.
• Training, technology, and tools to support success.

Equal Opportunity Employer

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.