Job Details

Document Processor

Under the direction of the Director of International Affairs, the International Affairs department is seeking a Document Processor responsible for the preparation and dissemination of documentation and materials in support of our international student population. The International Affairs department assists international students from enrollment through graduation by providing support services that will enable participants to progress academically and throughout the university. This position requires the Document Processor to have strong computer skills and be a master multi-tasker with excellent communication skills and extremely proficient with computers, Microsoft Office, Google Suites, especially Word, Excel, PowerPoint. The position may include serving as a Designated School Official (DSO) to ensure compliance with DHS regulations.

Duties and Responsibilities

• Present a professional, helpful atmosphere and positive attitude for International Affairs, students, staff, faculty and visitors
• Work as a Designated School Official (DSO) in SEVIS to maintain student records, assist with processing documents for incoming and current F-1 international students, and perform the following functions including, but not limited to issuance of initial attendance I-20s, registrations, updates to biographical information, program change, and financial information, processing of incoming and outgoing SEVIS transfers, start date deferrals, program end dates, travel endorsement signatures, work authorizations, and maintain SEVIS alert list
• Follow up on all missing documents and maintaining accurate contact information for all students
• Accurately conduct data entry and document information into the various systems (i.e., spreadsheets, student information system, SEVIS, etc.)
• Act as a resource/liaison to internal staff and other departments regarding data/records and status of international students
• Extract data from a learning management system to a spreadsheet and input data to provide academic information for the appropriate parties
• Pull reports and organize into spreadsheets
• Conduct calculations in spreadsheets to confirm accuracy
• Prepare communications, such as memos, emails, reports and other correspondence
• Check general department emails and distribute to appropriate personnel
• Create and maintain filing systems
• Transcribe minutes from meetings, create presentations, and conduct research
• Assist with screening phone calls and routing callers to the appropriate party
• Provide ongoing administrative support and complete other projects as assigned; assist International Affairs initiatives and events
• Contributes to the overall success of the department by performing all other duties as required

Knowledge and Skills Required

• Excellent oral, written, digital, and interpersonal communication skills suitable for a professional work environment
• Commitment to supporting student success in higher education
• Capacity to effectively collaborate within and across departments to achieve goals and support the university mission
• Ability to multi-task and effectively manage time and priorities to meet deadlines
• Flexibility and a willingness to volunteer for assignments
• Goal-driven and results-oriented
• Proficiency in MS programs such as PowerPoint, Excel, and Word
• Proficiency in G-Suite programs such as Docs, Slides, Sheets, Forms
• Ability to carry/lift loads between 25-50 lbs (occasionally)
• Some travel between campuses may be required

Education and Experience:

• 1-2 years of administrative experience required
• Bachelor's Degree preferred
• Customer service experience required
• Excellent computer skills, especially typing and data entry
• Attention to detail.
• Previous experience in post-secondary education strongly preferred
• Previous experience in the use of software platforms for online classes (i.e. Moodle, E-college, Blackboard, etc.) preferred