Job Details

Customer Service SpecialistPosition OverviewThe Customer Service Specialist plays a critical role in building and maintaining strong relationships with key customers by serving as the primary point of contact for communication, feedback, and follow-up. This position is responsible for ensuring customer satisfaction, coordinating cross-functional support, and aligning internal teams with customer expectations to drive sales growth and achieve revenue objectives.Key Responsibilities+ Serve as the primary liaison between customers and internal departments, including Purchasing, Production, Quality, Accounting, and Operations across multiple manufacturing sites.+ Manage customer support activities related to purchase orders, order entry, production scheduling, shipment confirmations, delivery updates, and post-sale follow-up.+ Build and maintain strong customer relationships through proactive communication, responsiveness, and creative problem-solving.+ Support sales, manufacturing, procurement, and delivery schedules to ensure customer requirements and deadlines are met.+ Analyze and communicate product costs, margins, pricing, and customer requirements in a collaborative team environment.+ Support Regional Sales Managers by providing quotes, pricing information, delivery status updates, and customer feedback.+ Prepare and generate sales reports, backlog reports, sales projections, and other business metrics for weekly reviews and senior management presentations.+ Process and manage customer RFQs (Requests for Quote) and ensure timely responses.+ Handle complex order entry for large purchase orders containing multiple components and configurations.+ Maintain accurate records within the ERP/MRP system and ensure data integrity throughout the order lifecycle.Required Qualifications+ 2-4+ years of customer service, customer support, or account management experience within contract manufacturing, electronics manufacturing services (EMS), or a related industry.+ Experience supporting aerospace, defense, medical device, or similar regulated manufacturing customers is highly preferred.+ Experience utilizing ERP/MRP systems (any platform).+ Strong understanding of purchase orders, order processing, and customer quotations.+ Experience managing RFQs and customer quote generation.+ Ability to work with high-mix, low-volume and made-to-order manufacturing environments.+ Advanced proficiency in Microsoft Excel, including Pivot Tables and VLOOKUPs.+ Typing speed of 60+ WPM.+ Excellent written and verbal communication skills.+ Must be ITAR compliant.+ Bachelor's degree preferred.Required Skills+ Customer Service+ Customer Support+ ERP/MRP Systems+ RFQs/RFPs+ Order Entry+ Purchase Order Processing+ Microsoft Office Suite+ Excel (Pivot Tables, VLOOKUP)+ Customer Quotations+ Cross-Functional CoordinationJob Type & LocationThis is a Contract to Hire position based out of Irvine, CA.Pay and BenefitsThe pay range for this position is $22.00 - $27.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Irvine,CA.Application DeadlineThis position is anticipated to close on Aug 21, 2026.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.