Job Details

Posting Details

Student Title Classification Information

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Job Number
SE205524

Position Information

Department or Unit Name
Residence Life

Position Headcount
5

Position Title
Summer Office Assistant- Chapman Grand

Academic Year
Summer 2026

Term or Semester
Summer

Is this Role for an Undergrad or Grad Student?
Grad and Undergrad

Anticipated Pay Range
16.90

Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

On which Campus will this work be done?
Orange

Approved Supervisor
Annessa Garcia

Supervisor Email
angarcia@chapman.edu

Scheduling
Please use dates within Chapman Academic Calendar
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Desired Start Date
06/08/2026

Projected End Date
08/23/2026

Average number of hours per week
Up to 40 hours/Summer Only

Position Summary Information

Job Description Summary

The Office Assistant (OA) at Chapman Grand plays a key role in supporting the daily operations of the residential community. Responsibilities include, but are not limited to:

• Mail and Package Management
  • Log in and out mail and packages using internal tracking systems
  • Notify residents of package arrivals and maintain organized storage
• Building Operations Support
  • Assist with resident check-ins and checkouts, including key and card return
  • Conduct administrative tasks to support building operations and student housing procedures
• Customer Service and Communication
  • Answer phone calls and respond to resident inquiries in a professional and timely manner
  • Provide accurate information regarding housing processes, policies, and resources
• Access Management
  • Generate temporary access cards for residents when needed
  • Issue lockout codes in accordance with departmental policy and verify identity before providing access
• Administrative Tasks
  • Maintain cleanliness and organization of the Chapman Grand office space
  • Assist with preparing materials for housing assignments, move-in/out processes, and other seasonal projects
• Team Collaboration
  • Communicate effectively with Residence Life staff and fellow Office Assistants
  • Participate in staff meetings and trainings as required

Responsibilities

Manage daily mail and package operations, including logging, tracking, organizing, and distributing resident deliveries.

Provide customer service to residents, guests, and campus partners both in person and over the phone.

- Assist residents with housing-related questions, procedures, and referrals to appropriate campus resources.

- Support resident check-in and check-out processes, including key distribution, access card management, and documentation review.

- Create and issue temporary access cards and lockout codes while maintaining security and identity verification standards.

-Maintain confidentiality of resident information and uphold university policies and FERPA guidelines.

-Identify and report facility concerns, safety issues, and resident needs to appropriate staff members.

- Participate in ongoing training, staff meetings, and professional development opportunities.

- Other duties as assigned

Required Qualifications

Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.

Desired Qualifications

Ability to multitask and prioritize responsibilities in a fast-paced environment.

Special Instructions to Applicants

Budget Information

Is Federal work-study required?
With or Without FWS