Job Details

Job Title

$21.00 - $29.00/hr* Full time Shifts may vary

Position Summary

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam's Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triages and prioritizes service workflow in TBC service bays by referring to Sam's Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs. Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques. Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members. Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members. Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions. Completes vehicle service requests and tests. Operates TBC equipment properly and safely. Receives, stores, and disposes of merchandise and supplies. Completes and maintains documents. Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy. Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Valid state-issued driver's license. 18 years of age or older.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Auto service industry, Retail Experience

Primary Location

17099 BROOKHURST ST, FOUNTAIN VALLEY, CA 92708-3601, United States of America

About Us

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits

As a Sam's Club associate, you're eligible to enjoy a complimentary Sam's Club Membership, which includes access to exclusive pricing, savings events and access to a wide range of products and services, both in-store and online, plus a 10% discount on fresh fruits and veggies. Live Better U 100% covered Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams. Clear Pathways Grow your skills Sam's Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone. Financial perks Enjoy 401(k) matching and stock purchase plans Paid time off Take a break as needed for vacation, sick leave, holidays, parental leave, and more Comprehensive health benefits Medical, dental, vision, and wellness programs for you and your family Wellbeing programs Access mental health resources and assistance programs for life's challenges Career growth opportunities Training, leadership programs, and clear paths to advance That's just the beginning. We offer more perks specific to your work location and role. Learn about our benefits Life at Sam's club At Sam's Club, we foster a culture of teamwork, growth, and innovation. Here, associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members. We believe in supporting each other like family, creating an environment where everyone's voice is heard and respected. Collaboration is at the core of everything we do. Whether it's working together in the club or brainstorming new ideas in the corporate office. We're committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. At Sam's Club, your work makes an impact every day, and we're excited to have you as part of our community.