Job Details

Benefits: Competitive salaryOpportunity for advancementPaid time offSmall electrical service company seeking for a dynamic Administrative Office Assistant/Dispatcher to join our team! The ideal candidate is reliable, self-motivated, outgoing, highly organized with great people skills. This position is responsible for coordinating our daily dispatch schedule and managing day to day office tasks ensuring operational efficiency.ESSENTIAL DUTIES AND RESPONSIBILITIES Dispatcher Duties: Answer calls on a multi-line telephone system, responding to customer inquiries and service requests promptly and professionallyCoordinate, schedule, and dispatch services jobs effectivelyMaintain company daily, weekly, and monthly calendarAssist in tracking the progress of each service job to ensure timely and successful completionMaintain ongoing communication with customers and Service Technicians regarding service appointments, follow-ups, and any job status updates or changesAdministrative Duties: Respond to phone calls, emails, and in-person inquiries, delivering exceptional customer serviceMonitor third-party lead source requests daily, ensuring prompt and timely responsesManage Accounts Payables and Accounts ReceivablesRespond to online reviews and manage social media pagesProactively manage and follow up on outstanding balances for both customers and vendorsEnsure the smooth operation of office equipment by performing regular maintenance and promptly identifying and addressing any service needs to minimize downtimeMaintain inventory of office supplies and coordinate orders when necessaryAssist with payroll, invoicing, and other administrative tasks as neededPerform general office administrative tasks, including copying, filing, and other duties as assignedCollaborate closely with the Owner and Operations Manager to support and enhance company operations, ensuring overall successREQUIREMENTS 3-5 years of experience in the construction industry or similarProficient in office software (Microsoft Office Suite and Google Workspace)Excellent communication skills, both written and verbal, with the ability to interact professionally with customers, technicians, and team members.Strong organizational and time management skillsReliable and punctualAbility to multitask effectively and manage multiple tasks simultaneously.Strong aptitude for learning new skills and systemsAbility to always maintain a high level of discretion and confidentialitySKILLS AND QUALIFICATIONS Excellent phone etiquette and charismaWork well under pressure while maintaining a high level of professionalismExperience with dispatching software is preferred but not requiredExperience with QuickBooks or similar accounting software is preferred but not requiredIf you are organized, motivated, and ready to contribute to our team's success as an Administrative Assistant, we encourage you to apply!#J-18808-Ljbffr