Job Details

Job Summary Under limited supervision, this positionis responsible forfocusing on supporting Hub fulfillment operations andmaintainingfunctionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and productexpertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.Fulfillment Delivery Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficientlyCommunicate with customers and managers, helping to ensure an excellent shopping experienceLoads vehicle to support routing sequence; use routing apps to deliver and pickup productProvide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customersUtilizeCompanyprovidedtechnology to document all deliveriesDrive responsibly to properly representthe company and our brandCarry out any transfers fromStoresand Hubs within their routeInteract with Customers during deliveries and inform them of upcoming events and promotionsMaintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored conditionEnsure general maintenance/upkeep to ensure vehicles are operating properly and safelyCommunicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they ariseFulfillment Operations Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel ordersUse efficient methods for product selection and transfer to shipping areas tooptimizetimeHandle customer returns according to SLAs and company policiesKeep the shipping station neat, clean, and well-organizedalwaysReplenish packing and shipping supplies daily to ensure smooth operationIdentifyand elevate any bottlenecks or challenges in the fulfillment process to the Hub ManagerOther Duties Assistcustomers with in-store purchases, product selection, and provide knowledgeable recommendationsSupport restocking efforts and product placement within the StorePerformadditionaltasks as assigned to support Huband/or Store operationsRequired Skills/Abilities Exceptional verbal and written communication skills for clear, professional interactionsStrong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiencesHigh attention to detail and strong organizational abilities to manage tasks efficientlyProven ability to prioritize and meet deadlines, even in high-demand situationsSolid analytical skills toidentifyissues and find effective solutionsAbility to perform well in a dynamic, sometimes high-stress setting,maintainingcomposure and efficiencyAbility to obtain andmaintainHazardous Materials CertificationAbility to obtain and maintainForkliftOperator CertificationEducation and Experience High school diploma or equivalent required.Physical Requirements Continuous standing and walking throughout the retail spaceContinuous operation of a motor vehicleAbility to wear and communicate through a headset continuouslyFrequent climbing, bending, stooping, and twistingOccasionallyoperateequipment, including forkliftsMust be able tolift upto 50 pounds to shoulder height unassistedfrequentlyOther Requirements Must be at least 21 years oldMustmaintaina valid driver's license and satisfactory driving recordWilling tosubmitto a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety ProgramWilling to work a varied shift based upon business needs, including unscheduledovertimeBenefits Benefits include medical/dental/vision coverage, voluntary benefits, 401k, and paid time off.#J-18808-Ljbffr