Job Details

Program & Administrative Coordinator (PACE Clinic)

Work Arrangement: Full Office

Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m.

Assignment Duration: Up to six (6) months from start date

Role Overview

The Program & Administrative Coordinator supports daily clinic operations, specialty care coordination, and participant services within a mission-driven, high-performance environment. This role ensures smooth workflows, timely communication, and exceptional service delivery for participants and families.

Key Responsibilities

80% - Program Support

• Contribute to a mission-aligned culture emphasizing customer service, consistency, dignity, and accountability.
• Support and maintain Quality Initiatives related to specialty care services.
• Provide reception coverage as needed to support clinic operations.
• Coordinate transportation logistics with participants, caregivers, families, and contracted vendors.
• Schedule specialty care appointments on behalf of participants.
• Maintain proactive communication with participants and families regarding specialty services and follow-up needs.

• Assist the team in executing departmental priorities and contribute to both short- and long-term goals.
• Collaborate with administrative staff across the PACE center to ensure aligned workflows.
• Manage confidential participant, personnel, and policy information with appropriate follow-up.
• Coordinate specialty appointments and services in partnership with the clinical team.
• Relay relevant updates to the clinical team and Interdisciplinary Team (IDT) to support timely completion of specialty care.
• Document participant interactions in medical records according to established workflows.

• High school diploma or equivalent and at least 1 year of experience in a clinical setting; or an equivalent combination of education and experience.
• CPR and First Aid Certification required or must be obtained within six (6) months of hire.

• Associate degree.
• One (1) year of health care experience.
• Bilingual in English and one of the organization's threshold languages: Arabic, Chinese, Farsi, Korean, Russian, Spanish, or Vietnamese.