Job Details

Customer Service Representative

We are looking for a Customer Service Representative to join a busy onsite team in California. This contract opportunity with the potential to become permanent is ideal for someone who enjoys assisting customers, handling a steady volume of inbound calls, and delivering attentive support in a call center setting. The person in this role will help resolve questions, address service-related concerns, and contribute to a positive customer experience during standard hours of 7:00 a.m. to 4:00 p.m.

Responsibilities:

• Respond to incoming customer calls promptly and courteously while providing accurate information and support
• Assist customers with questions related to products, orders, warranties, and general service concerns
• Handle complaint situations effectively and work toward fair, timely resolutions
• Document customer interactions clearly and maintain up-to-date records in company systems
• Use Microsoft Office and internal service platforms to track activity and complete daily tasks
• Escalate more complex customer issues when needed to ensure appropriate follow-up
• Maintain a dependable onsite presence and support team service goals throughout the workday