Job Details

Manager Of Retail Performance And Store Operations

Salary Range $78,007 - $97,509*

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world's most esteemed brands, cutting-edge technology and the industry's most comprehensive luxury customer data, Saks Global is shaping the future of retail.

As a Manager of Retail Performance and Store Operations, you are responsible for driving operational performance to maximize sales and profitability in their store. You lead execution of the Operational Excellence strategy focusing on efficiency, productivity and profitability while enhancing the customer experience to improve sales performance. In this role, you report to the Sr. Manager, Retail Performance and Store Operations and work in a Neiman Marcus store location.

Executes to compliance of all SOP / directives for Operations, Loss Prevention, Finance, Accounting and any other function.

• Oversees execution of daily store operations tasks, including:
• Merchandise handling, transfers, pricing, and processing of inbound / outbound freight
• Timely fulfillment, packing and shipping of online and store customer orders
• Inventory control and accuracy processes
• Training, implementing, and sustaining of process optimization standards
• In partnership with Sr. RPSO Manager, manages support team labor, scheduling, and staffing
• Flexes resources, processes, and priorities to maximize operational efficiency and customer experience
• Maintains stockroom organization standards and supports salesfloor replenishment
• Collaborates with Sales Managers and Visual to give associate direction on merchandising and sale set up/signage, ensuring standards are followed.
• Partners with Brand Experience, Visual and Sales Leaders on the set up / take down of the instore events and activations.
• Manages performance of direct team, trains and coaches on all operational procedures, processes and associate productivity
• Other duties as assigned

3+ years of relevant experience, luxury retail fashion experience preferred

4-year degree preferred

Proven track record achieving business results

History of leading, motivating, and coaching teams to achieve objectives

Advanced business acumen and analytical skills

Excellent oral and written communication skills

Strong attention to detail • "Win together" mentality

Basic proficiency with MS Office Product Suite, advanced proficiency preferred

Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.