Job Details

Customer Service Rep

Our client in the aerospace and manufacturing industry is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Commercial department supporting the CS team. The ideal candidate will have strong communication skills, be customer-oriented, and possess excellent time management skills.

Job Title: Customer Service Rep (6am-2:30pm) w/ 2+ hours of OT as needed

Location: Garden Grove, CA 90262

Pay Range: $18 - $23.00

What's the Job?

• Review the MRP system with CS counterpart to ensure customer order due dates are in line with required delivery dates.
• Assist PM with New Product Introduction in coordination with Quality and Operations.
• Collaborate with PM on creating daily report of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders are completed on time.
• Coordinate with CS counterpart to provide continuous status of their orders within the allotted 4-hour time frame.
• Relay communications between quality and operations departments to support our customers' expectations.

What's Needed?

• High School Graduate or General Education Degree (GED): Required
• 2-3 years of experience in Aerospace or Manufacturing (required)
• Proficient in Microsoft Office and Excel
• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

What's in it for me?

• Competitive pay rate
• Opportunity to work in the aerospace and manufacturing industry
• Potential for growth and advancement within the company
• Health benefits
• 401(k) plan