Job Details

Position Title: Customer Service Representative

This position offers an opportunity for a dedicated individual to join a collaborative team in a supportive environment. The role focuses on customer interactions, order processing, and inventory management, requiring a keen attention to detail and strong communication skills. Candidates will engage with clients and subcontractors, ensuring accurate order fulfillment and service delivery. The work atmosphere is friendly and team-oriented, promoting both personal and professional growth. This position is ideal for those who thrive in a structured yet light-hearted workplace.

Salary Range: $55,000 - $65,000 / Year DOE

Customer Service Responsibilities:

• Answer phones and manage customer inquiries for approximately three hours daily
• Handle client order requests and service orders through email and phone
• Coordinate with subcontractors for quotes as needed
• Notify distributors regarding orders
• Assist with invoicing, managing around 150 documents monthly
• Ensure accuracy in part numbers and order numbers for fulfillment
• Provide backup support to the customer service department for parts ordering

Customer Service Requirements:

• 3-5 years of experience in order entry and customer service, particularly with large SKUs
• Proficiency in inventory management
• Strong numerical skills and attention to detail
• Excellent written communication abilities
• Technologically adept, with experience using a CRM
• Proficient in Excel (formulas) and Outlook
• Billing experience is preferred

Benefits:

• Medical plans with 75% coverage of employee premium after 90 days
• Dental and vision coverage
• One week of vacation in the first two years, increasing to two weeks in the third year
• One week of sick leave
• Seven paid holidays annually
• Quarterly bonuses based on company performance
• Annual reviews and potential raises

If you are a Customer Service looking to take the next step in your career, apply now! #LI-KL2