Job Details

Supervisor, Supply (Order Management)

We are searching for an experienced Supervisor, Supply (Order Management) at our Headquarters facility.

Hyundai MOBIS Parts America

We think creatively and keep challenging ourselves to help create a new future and eventually make humankind's dreams a reality. Ready for the challenge?

Who We Are

Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.

Description

The Supervisor, Supply (Order Management) will lead a team responsible for supporting OE service, accessory, and critical vehicle down order management activities. This role ensures timely resolution of customer?critical backorders through effective expediting, escalations, and alternative resolution processes. This position works closely with OE brands to communicate order status, ETAs, risks, and mitigation plans, ensuring alignment on customer?critical priorities and expectations. This position is responsible for leading team development, improving processes and systems, monitoring performance against KPIs, and serving as the primary escalation point for complex customer?impacting issues. Decisions and recommendations made in this role directly impact customer service performance, freight spending, vehicle buyback and rental expenses, backorder aging, and overall company profitability.

Key Accountabilities

Provide leadership, direction, analysis, and recommendations to ensure effective order management execution and customer backorder resolution

Lead, coach, and develop Order Management team members to maintain consistent performance and strong organizational intelligence

Establish clear expectations, performance objectives, and accountability aligned to Supply and customer priorities

Oversee daily review and resolution of aged backorder, critical backorders, and port shortages

Oversee the generation of daily brand facing reports to provide status and ETAs for vehicle down backorders, as well as, replying to ad-hoc inquiries for escalated backorders

Serve as the escalation point for high?risk or customer?critical backorders and expediting decisions

Ensure standardized expediting, escalation, and resolution processes are executed effectively to minimize vehicle downtime, financial exposure, and improve customer satisfaction

Develop, review, document, and maintain Order Management standard operating procedures (SOPs); collaborate with Supply leadership to audit adherence

Identify, prioritize, and lead process or system improvement initiatives impacting order fulfillment and customer experience

Act as the Order Management systems voice in the design, testing, and implementation of system enhancements

Generate status updates and performance reports to communicate performance against objectives to internal stakeholders, external customers, and executive management

Ensure team members adhere to MPA policies, procedures, and SOPs

Promote a positive team environment with empowered employees who are held accountable for performance

Manage special projects and support ad?hoc requests as needed

Coordinate with OE partners, vendors, Systems, and Supply Planning to proactively mitigate customer?impacting risks

Key Performance Indicators

Aged backorder reduction and resolution time

Average backorder line reduction

Vehicle down order closure rate

Vehicle down, buyback, and rental expense mitigation

SOP adherence and process effectiveness

Continuous improvement project completion

Individual and team performance against defined Order Management KPIs

Work Schedule / Travel

Work Schedule/Hours: 8:00 a.m. 5:00 p.m.

Travel: As required

Required Qualifications

Education

Must be a high school graduate

Bachelor's degree required

Overall Related Experience

3-5 years of directly related experience in inventory management

Demonstrated ability to identify problems/issues, recommend appropriate solutions, and follow-up to ensure positive results is required

1 or more years directly supervising staff

Skills

Advanced experience with Microsoft Excel/Word/PowerPoint required

Experience with MS Access or other SQL preferred

Experience with Data Visualization Software (Tableau or Power BI) preferred

Excellent verbal and written communication skills required

Strong analytical and creative problem-solving skills required

Excellent organizational skills (Reports and Timelines)

Flexibility and responsiveness to changing circumstances

Employment Type - Non-Exempt, Hourly Wage

Compensation - The expected hiring range for this position is $71,896.32 - 106,406.56, depending on experience and qualifications.

Hyundai Mobis Parts America - Benefits

• Medical, Dental, and Vision
• 401K with employer matching
• Tuition Reimbursement
• Paid Vacation, Paid Sick Days and Paid Holidays
• Mapped career plans; we believe in developing and promoting our talent!
• Company Discounts & more!

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.