Job Details

Sales Manager

McKenna Porsche has an amazing opportunity for an experienced, high performing Sales Manager to join the leadership team at our Norwalk store.

If you are able to provide a best-in-class experience to our customers, maintain high gross profit on every deal, work clean deals, maintain strong relationships with the factory and lenders, and train and inspire a sales team to achieve top performance, we want to meet you!

Our BMW dealership was named a 2018 Dealer of the Year by DealerRater, and we consistently earn top ratings on Google Reviews, Yelp and Cars.com. We serve both LA and Orange County with a large inventory of New and Certified Pre-Owned Porsche models, and a state-of-the-art Porsche Service Center.

Job Description:

The automotive dealership Sales Manager is responsible for profitability in both the new and used vehicle departments and for customer retention. To achieve this, they must effectively manage sales personnel; have a strong knowledge of the market, and an in depth understanding of all sales departments' financial data as well as strong customer relations skills.

• Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new and used sales departments.
• Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.
• Hiring and monitoring the performance of the sales staff, holding weekly sales meetings and conducting sales training.
• Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.
• Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.
• Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.
• Auditing all appraisals of trade-in vehicles.
• Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.
• Create and organize all sales activities for the Sales division
• Work with and supervise Sales Consultants to ensure individual and department sales goals and quotas are met
• Partner with the Financial Services department to develop and coordinate best practices for the most efficient and effective sales approach
• Identify coaching needs and promote training opportunities
• Set an example of professionalism through actions and appearance
• Maintain superior customer service (CSI) through dealership culture
• Ensure target revenues are met or exceeded
• Provide guidance, support and motivation to ensure employees are maximizing their ability and growth potential
• Maintain a positive and ethical working relationship with all employees, manufacturers, lenders, vendors and customers

Requirements:

• At least 5 years of automotive sales management experience required; high line experience preferred.
• Comfortable managing multiple departments and people
• Managers are required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
• Proven track record of successfully meeting and exceeding sales goals
• Excellent customer service, organizational and negotiation/closing skills
• Self motivated, goal oriented and enthusiastic presence in a team environment
• Professional appearance and work ethic
• Strong written and communication skills
• Working knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
• CRM experienced required
• CDK and eLeads experience a plus
• Consistent and stable work history
• Valid driver's license and clean driving record
• A valid state sales license is required.
• High school diploma or the equivalent is required and a college degree is preferred. A strong background in business, mathematics and computers is also useful

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

McKenna is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity