Job Details

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.ESSENTIAL FUNCTIONS* Able to answer high volume customer phone calls, emails, and in-person requests.* Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.* Enter data into the computer to determine total cost for the customer.* Answer incoming customer PO orders as soon as possible.* Communicate terms of sale to customers at time of quote or order.* Check inventory control and notify stock control departments on part items out of stock.* Able to work in a fast-paced environment.* Ability to multitask, prioritize, and manage time effectively.* Work with customers to resolve complaints and discrepancies.* Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.* Process orders and provide product stock ETAs.* Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.SKILLS* Computer knowledge (email etiquette, PDF, website navigation).* Bi-lingual - English / Spanish (optional).* Strong communication skills (verbal and written), detail-oriented.WORK SCHEDULE* Monday - Friday* 8:00am - 5:00pmPAY RATE* $20/HRREPORTING RELATIONSHIP* Parts SupervisorSUBORDINATE STAFF* None