Job Details

Operations Specialist

The Operations Specialist is responsible for supporting the daily operational efficiency of corporate and franchised-owned restaurants. This role involves assisting in performance management, compliance, staff training, and maintaining brand standards across multiple locations.

Principal Responsibilities And/Or Duties

Assist in overseeing daily operations across corporate and franchise restaurant locations to ensure efficiency and profitability.

Monitor compliance with company policies, health and safety regulations, and industry standards.

Conduct routine restaurant visits to assess operational performance and provide on-site support.

Support restaurant teams in troubleshooting operational issues and implementing solutions.

Assist in analyzing key performance indicators (KPIs), including sales, labor costs, and operational expenses.

Work closely with restaurant managers to ensure proper training and development of staff.

Ensure adherence to brand standards and consistency in service, food quality, and safety.

Work cross-functionally with marketing, HR, and operation teams to ensure alignment with business objectives.

Assist in the coordination and execution of SIGS (Sizzler Implementation Guides) and TIGS (Training Implementation Guides).

Write and edit training materials for both company and franchise restaurants.

Other responsibilities as assigned.

Qualifications

AA or bachelor's degree in hospitality management, Business Administration, or a related field (preferred but not required).

Problem-solving and communication skills.

Committed to and actively work to continuously improve skills.

Ability to work in a fast-paced environment and adapt to changing priorities.

Proficiency in Microsoft Office and restaurant management software.

Ability to travel to different restaurant locations as needed (Western United States).

Prior restaurant experience preferred.

Preferred Bilingual.

Must have a valid driver's license.

Ability

Ability to lift to 50 lbs.

Ability to sit, kneel, crouch, stoop or be on feet for extended periods of time.

Ability to work for extended periods in both hot (kitchen) and cold (freezer) environments.

Ability to make repetitive motions.

Ability to spend significant time in a car driving in heavy traffic to and from restaurants, as required.