Job Details

Key Responsibilities:* Provide exceptional customer service by handling customer inquiries and claims related to their loans. Handle inbound and outbound calls, totaling 100+ calls per day.* Respond to customer questions, concerns, and issues via phone, email, and other communication channels.* Communicate Dealer Partners to resolve issues and obtain additional information when necessary.* Investigate and resolve customer complaints in a timely and professional manner.* Detect suspicious and fraudulent loan applications.* Maintain accurate and up-to-date records of customer interactions and transactions.* Collaborate with other departments to ensure prompt resolution of customer issues.* Assist in developing and implementing customer service policies and procedures.* Be an expert on our loan products and processes.* Provide feedback and suggestions for improving customer service processes and enhancing customer satisfaction.* Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work.* Ensure compliance with company policies, regulatory requirements, and industry standards.* Review financial documents submitted by the borrower.* Meet and/or exceed production, quality, and customer service goals.* All other job duties assigned.Qualifications:* High school diploma or equivalent; related field preferred.* Previous experience in customer service is mandatory; a minimum of 2-3 years of experience is recommended.* Excellent communication and interpersonal skills.* Strong problem-solving and conflict resolution abilities.* Working knowledge of various loan structures, payment schedules, amortizations, interest rates* Proficiency in Microsoft Office (Word, Excel, PowerPoint).* Familiarity with Loan Management Systems (LMS) is required.* Working knowledge of financial services regulations together with all internal policies and procedures* Ability to work on-site at our Foothill Ranch, CA office.Profile Differentiators:* Bachelor's degree* Experience in founding, co-founding or working in a fast-paced startup environment.* Experience in Powersports Finance Industry (motorcycle, ATVs UTVs, PWCs)* Experience in a FinTech startup.* Bachelor's degree or Advanced Professional degreeHourly Range:$20.00/hr. - $25.00/hr., based on experience and qualifications.To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well-being of our employees and their families.What We Offer:* Competitive salary based on experience* Medical, Dental, Vision and Pet insurance* 401(k) match* Life and Disability benefits* Generous PTO policy* Up to 12 paid company holidays* Employee discounts on Kawasaki products* Onsite fitness center* Kawasaki KaféEqual Opportunity:KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.