Job Details

divh2Accounts Receivable / Collections Specialist/h2pThe Accounts Receivable / Collections Specialist is responsible for ensuring timely, accurate collection of outstanding receivables, maintaining clean aging reports, and supporting cash-flow stability. This role combines customer communication, documentation accuracy, and escalation management. The ideal candidate is organized, assertive, detail-driven, and comfortable owning a predictable, audit-safe AR workflow./ph3Key Responsibilities/h3h3Accounts Receivable/h3ulliMaintain accurate AR aging reports and ensure all balances are current and properly categorized./liliPost payments, reconcile customer accounts, and verify invoice accuracy./liliTrack missing paperwork, incomplete billing packets, and job-status dependencies that affect invoicing./liliCoordinate with internal teams (Coordinators, Estimators, Project Managers) to resolve billing discrepancies./liliPrepare weekly AR summaries, cash-flow projections, and status updates for leadership./li/ulh3Collections/h3ulliConduct proactive outreach (phone, email) to customers with overdue balances./liliDocument all communication in a consistent, timestamped format./liliSecure payment commitments and follow up until resolution./liliIdentify accounts requiring escalation (legal, lien, small claims, or executive review)./liliMaintain a professional, firm, and customer-service-oriented approach during all interactions./li/ulh3Documentation Compliance/h3ulliEnsure all AR and collections actions are logged in the companys systems./liliMaintain audit-ready records for every account, including communication history and supporting documents./liliFollow company policies for credit holds, payment plans, and escalation thresholds./liliSupport month-end close with reconciliations and AR reporting./li/ulh3Required Skills Qualifications/h3ulli2+ years experience in Accounts Receivable, Collections, or related finance roles./liliStrong communication skillsclear, concise, and professional./liliHigh attention to detail with the ability to manage multiple accounts simultaneously./liliProficiency with Excel and AR systems (ERP, CRM, or industry-specific platforms)./liliAbility to remain calm, assertive, and solutions-focused with customers./liliStrong follow-through and ownership of tasks from start to finish./li/ulh3Preferred Qualifications/h3ulliExperience in restoration, construction, insurance billing, or service-based industries./liliFamiliarity with lien rights, payment schedules, and insurance carrier billing processes./liliAbility to read job files and understand job-status dependencies that affect invoicing./li/ulpCompensation: $25.00 - $30.00 per hour/ppBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, youll be part of a talented network of employees with a shared vision./ppOur environment is a diverse community where successful people work together to achieve common goals./ppThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC./p/div