Job Details

Screen and Glass Associate

Santa Ana, California Retail

Role of a Screen & Glass Associate

Build new window and door screens

Repair existing window and door screens

Repair glass

Use of electric hand tools

Responsibilities of a Customer Service Representative

Serves customers by providing all necessary service and product information.

Resolves service and product problems.

Ensures customer satisfaction and pleasant user experience.

Customer Service Representative Job Description

We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

Responsibilities of a Customer Service Representative

Answers service and product questions to attract potential customers.

Recommends other services and products based on the known information.

Records account information to open customer accounts.

Updates account information.

Maintains customer records.

Resolves service and product problems.

Clarifies customers' complaints.

Determines the cause of the problem.

Provides adequate solutions to problems according to the policy.

Customer Service Representative Job Requirements

Multitasking

Analyzing information

Resolving conflict

Phone skills

Listening

Documentations skills

Market Knowledge

Problem-solving

Quality focus

Communication skills

Product knowledge

Customer service

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Life at Ace

Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.