Job Details

Salary Range: $80,000.00 to $95,000.00

Who We Are:
Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.

What We Need:
Obagi is seeking a highly organized and proactive Logistics & Fulfillment Coordinator to oversee our end-to-end shipping and fulfillment operations. This role will be responsible for managing all inbound and outbound logistics activities, coordinating with third-party logistics (3PL) providers, freight carriers, and internal sales channels to ensure seamless, timely, and cost-effective delivery of goods.

What You'll Do:
Inbound Logistics:

• Manage all inbound shipments from contract manufacturers (CMOs), ensuring timely receipt and resolution of quantity discrepancies and receiving issues.
• Coordinate with internal stakeholders to track incoming goods and update shipment status regularly.
• Resolve receiving delays or compliance issues related to regulatory, customs and import regulations.

Outbound Fulfillment:

• Oversee all outbound customer orders, ensuring accurate and timely packing, shipping, and delivery for the omni channel global fulfillment network.
• Monitor on-time and in-full (OTIF) performance metrics and lead resolution efforts for order fulfillment issues.
• Serve as the main POC for sales and customer service regarding order status and exceptions.
• Ensure fulfillment processes align with retailer/vendor compliance manuals.
• Customize fulfillment workflows and SLAs for each channel (e.g., Amazon FBA, DTC webstore, Physicians, retail chains, etc.).
• Maintain relationships with 3PL providers ensuring service level agreements (SLAs) and cost efficiency.

Carrier and Transportation Coordination:

• Liaise with freight forwarders, carriers, customs brokers, and other third-party providers to coordinate transportation logistics.
• Resolve shipping delays, damage, or lost shipments, and handle claim processes with carriers.
• Maintain relationships with transportation providers, ensuring service level agreements (SLAs) and cost efficiency.

3PL and Forecasting Management:

• Provide monthly forecasts to 3PL partners, including order volumes, lines, and units by location and customer type.
• Share key planning data to ensure 3PLs are adequately staffed and resourced for upcoming volumes.
• Review 3PL performance regularly and drive continuous improvement initiatives.

EDI (Electronic Data Interchange) Management:

• Monitor and manage EDI transactions related to purchase orders, advance ship notices (ASNs), invoices, and order acknowledgments.
• Collaborate with IT and third-party providers to ensure successful EDI integration and troubleshooting.
• Resolve any transmission errors or mapping issues between internal systems, trading partners, and 3PLs.
• Ensure data accuracy and timeliness of all EDI documents, particularly those affecting order fulfillment and shipment tracking.
• Maintain relationships with key EDI-enabled customers and vendors, supporting onboarding and system updates as needed.

Customer Complaint Resolution:

• Track and resolve customer complaints related to overages, shortages, damages, and lost shipments.
• Conduct root cause analysis and implement corrective actions in coordination with fulfillment and logistics partners.

KPI Reporting & Analysis:

• Track and report on operational KPIs, including on-time fulfillment, order accuracy, fill rate, order-to-delivery cycle time, transit time, shipping costs by region and globally, damages, forecast accuracy, etc.
• Identify trends and opportunities for process optimization through regular data analysis.

What You'll Need:

• A bachelor's degree from an accredited university required; a focus in Business Administration, Supply Chain Management, or similar related fields strongly preferred.
• At least 4-6+ years of hands-on experience in logistics, order fulfillment, or supply chain operations, preferably within a CPG, eCommerce, or wholesale environment.
• Prior experience working directly with 3PLs and global transportation providers.
• Exceptional organizational and prioritization/time management skills; demonstrated ability to work under pressure to meet deadlines and manage responsibilities across multiple customers simultaneously.
• Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.
• Proficiency in Microsoft Office, with a heavy emphasis on mastery of Excel, showcasing the ability to manipulate data effectively and derive valuable insights; other technologies such as ERP systems, prior experience with Oracle a huge plus.
• An energetic, positive attitude that encourages a team and builds/maintains robust relationships.

Physical Requirements:
These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, Working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed.