Job Details

Pre Arrival Coordinator

The Hilton Anaheim is seeking a Pre Arrival Coordinator to join the team. Our property has 1,574 rooms, is newly renovated and located in the heart of California's famous Orange County, adjacent to the Anaheim Convention Center and steps from the Disneyland Resort. If you have a passion for hospitality and are looking to learn and grow within the industry, this is an excellent opportunity. Now is the perfect time to join Hiltonthe BEST hospitality brand to work for.

As a Pre Arrival Coordinator you will organize and oversee all tour group arrivals/pre-assigned groups to ensure total group satisfaction. Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our Hotel and provides prompt and courteous service to meet Company's high standards.

The ideal candidate for this role will possess:

• The ability to work a flexible schedule, including weekends.
• Proficiency in operating office equipment, including computers, point-of-sale systems, copiers, fax machines, and telephones.
• OnQ certification and/or working knowledge of the OnQ PM system.
• A minimum of 6 months of previous customer service experience.
• Previous Coordinator/administrative experience is a plus.
• Strong attention to detail with the ability to multitask and maintain accuracy in a fast-paced environment.

Shift Pattern: Full-Time

Hourly Range: $26.24 per hour - $31.49 per hour (Based on Experience)

What will I be doing? As a Pre-Arrival Rooms Coordinator, you would be responsible for controlling the room inventory and setting the front office up for success:

• Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.
• Awarding upgrades to incoming reservations (NOR1, HHonors)
• Greet and assist guests and respond to requests in a timely, friendly and efficient manner
• Perform word-processing, typing, emailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
• Answering all Front Office phone calls in regards to reservations, credit card authorizations, VIPs & Site Visits.
• Communicate with Housekeeping, Sales & Events team on a continuous basis throughout the day.
• Coordinate department projects, as needed
• Oversee maintenance of office equipment
• Print all vouchers for any internet, breakfast, spa promotions.
• Perform other general office duties and assist with special projects, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!