Job Details

divh2Patient Services Representative/h2pPrimary job function is to work as part of a team to provide high quality, efficient service oriented patient care while demonstrating the health centers core values. Under the direct supervision of the Clinic Manager, the Patient Services Representative (PSR) is responsible for providing a high level of customer service to Caminos patients, community partners, and other health center employees. The PSR is responsible for effectively communicating with patients for the purpose of obtaining and relaying accurate information needed for processing their medical visit. The PSR is charged with answering phone calls from patients and the community and appropriately processing each request. The PSR is responsible for processing medical records and other patient related documents. The PSR uses the health centers electronic health record (EHR) and electronic workflow processes to conduct their work./ppEnsure that the core values of Camino Health Center dignity, excellence, service and justice are carried out within daily tasks./ph3Essential Values-Based Competencies:/h3pDemonstrates values-based competencies in line with the four core values that are the foundation of all activities performed by employees in order to achieve the mission of the Camino Health Center./ppstrongDignity:/strong Demonstrates competence in communication and interpersonal relations/ppstrongExcellence:/strong Demonstrates competence in continuous improvement, continuous learning, and teamwork/collaboration/ppstrongService:/strong Demonstrates competence in customer/patient focus, adaptability, and shaping change/ppstrongJustice:/strong Demonstrates competence in community orientation, stewardship, and strategic planning and action/ph3Communication/h3ulliCommunicates with clients and patients in a respectful manner that creates and sustains positive working relationships./liliWelcomes patients and verifies appointment time and type./liliAssists patients and caretakers with the completion of medical history forms as needed./liliVerifies patient eligibility to participate in public programs./liliAddresses patient questions concerning services or method of payment./liliAdministers the Certification of Income form and documents sliding fee schedule eligibility./liliExplains insurance coverage./liliSchedules patient appointments./liliAnswers all incoming calls in a timely manner and responds appropriately, in a manner that conveys the health centers core values./liliProvides information for special needs./liliMakes simple referrals to other agencies./liliCalls patients to remind them of their upcoming appointments./li/ulh3Documentation and Patient Flow/h3ulliAccurately checks-in and acknowledges patients in the EHR./liliCollects demographic and health information needed to facilitate the patient encounter./liliAccurately enters registration information for new patients and updates for established patients in the EHR./liliEnsures patient registration information forms are complete and signed./liliEnsures the annual update to the Certification of Income form is completed and accurately documented in the EHR./liliCollects insurance cards and MSN acceptance letters when applicable./liliAccurately collects and documents co-payments, nominal fees and sliding fees./liliDiscusses account balances and asks for past due payments./liliProvides patients with a statement of charges and payments./liliReconciles cash collected daily and ensures that money has been secured in the safe./liliObtains consent for treatment for all family members./liliAccurately completes all forms required for eligibility certification for public programs, including but not limited to CDP, CHDP, and CAIR./liliAs appropriate, informs other health center team members of any specific patient needs./li/ulh3Medical Records/h3ulliMonitors electronic fax queues and accurately e-files documents./liliDistributes correspondence to Providers bins from e-fax queue./liliReviews Medical Records message queue and using standard protocols, acts on each item accurately and in a timely manner./liliAnswers medical records phone calls and retrieves voice messages and acts on each consistent with standard protocols./liliFacilitates the release of medical records in a manner consistent with health center policies and applicable HIPAA regulations./liliAssists Medical Assistants with obtaining medical records as requested./li/ulh3Additional Requirements:/h3ulliAble to work evenings and some weekends/liliAble to work at various health center locations and outreach sites/li/ulh3Minimum Position Qualifications:/h3ullistrongEducation:/strong High school graduate or GED/lilistrongExperience / Training:/strong Bilingual English/Spanish; Excellent customer service skills/li/ulh3Preferred Position Qualifications:/h3ullistrongExperience / Training:/strong One year clinical/medical front office experience preferred; experience using an electronic health record/lilistrongLicense / Certification:/strong BLS/li/ulpMonday-Friday 5:00 PM to 9:00 PM and Saturday coverage as needed./p/div