Job Details

We are seeking a highly motivated and customer-focused Deskside Support Technician to provide end-user support in a fast-paced IT environment. The ideal candidate will have a strong technical background, excellent interpersonal skills, and the ability to thrive in dynamic settings.Required SkillsHelpdesk and End-User SupportDesktop SupportStrong Organizational SkillsExcellent Interpersonal and Customer Service SkillsCollaborative Team MentalityStrong Annotation and Documentation SkillsEffective Problem-Solving AbilitiesJob Requirements1+ years of experience in an IT support environmentExcellent communication and customer-facing skillsAbility to diagnose and troubleshoot technical issues efficientlyProfessional and courteous demeanorDesired Skills & ExperienceExperience with ServiceNow (or similar service management tools)IT Certifications (e.g., CompTIA A+, Microsoft Certified, etc.) are a plusCompletion of relevant training courses or boot camps is a plus