Job Details

We seek a highly skilled ServiceNow Solution Architect with 10+ years of experience designing, developing, and implementing enterprise ServiceNow solutions.

The ideal candidate will possess deep expertise in ServiceNow architecture, ITSM, ITOM, CSM, and core modules, with demonstrated capabilities in solution design, platform governance, and system integrations.

This role requires close collaboration with business stakeholders and technical teams to deliver scalable solutions aligned with organizational objectives while driving automation and innovation.

Key Responsibilities

• Lead end-to-end design and architecture of ServiceNow solutions across ITSM, ITOM, CSM, HRSD, SecOps, and GRC modules
• Define technical standards, best practices, and governance models for ServiceNow implementations
• Architect scalable solutions for custom applications and enhancements within the platform
• Oversee development of workflows, business rules, UI policies, and client scripts
• Ensure optimal performance, security, and compliance in all ServiceNow deployments
• Lead platform upgrades, migrations, and custom integrations using REST/SOAP APIs and Integration Hub
• Collaborate with business stakeholders to translate requirements into technical solutions
• Provide technical leadership and mentorship to development teams
• Conduct architectural reviews, impact assessments, and design validations
• Establish and enforce ServiceNow governance policies and ITIL compliance frameworks
• Perform platform health checks, performance tuning, and optimization
• Drive AI-driven automation initiatives to enhance system efficiency
• Monitor ServiceNow releases and industry trends to recommend innovative solutions

Required Qualifications

• 10+ years of ServiceNow solution design and development experience
• Expertise in ITSM, ITOM, CSM, HRSD, GRC, SecOps, and custom application development
• In-depth knowledge of CSDM, CMDB, Discovery, Event Management, and Service Mapping
• Hands-on experience with ServiceNow integrations (REST/SOAP, LDAP, SSO, MID Server)
• Strong understanding of ServiceNow security models and data privacy best practices
• Enterprise architecture experience with cloud/SaaS platforms and microservices
• Familiarity with DevOps, CI/CD pipelines, and Agile methodologies
• Proven ability to optimize large-scale ServiceNow implementations
• Excellent stakeholder management and cross-functional collaboration skills
• Leadership experience with technical team mentorship capabilities
• Strong analytical and problem-solving abilities

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in one or more: ITSM, ITOM, CSM, HRSD, SecOps, GRC
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA)
• ITIL v4 Certification

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