Job Details

About ITT:ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.Our businesses are organized in three distinct segments, each based around our core engineering DNA:Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C'treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.Position SummaryThe customer service specialist position is responsible for providing quality and efficient service to customers (internal and external) through the daily management of activities. This position is also responsible for determining the best method to resolve problems to ensure customer satisfaction and adherence to organization policies. Additionally, the position is responsible for assisting the manager achieving departmental goals.Essential Responsibilities* Daily order processing and interaction with customers* Partner with sales team and manufacturer representatives on leads, customer opportunities, and POS and demand analysis* Performs customer inventory analysis to drive new stocking orders, replenishment orders, and scrap allowance* Provide price quotes to customers per delegation of authority* Provide customer support for product, pricing ad order status* Present/attend customer webinars, trainings and meetings as required* Works with customers to solve product returns, shipping inquiries and order status questions* Provide continual evaluation of process and procedures, driving continuous improvement and customer centricity* Assist Customer Service Manager with daily operations as required* Subject matter expert on systems, policies, and procedures in the order to cash value stream* Creates a high-quality work environment so team members are motivated to perform at their highest level* Determines the best method to resolve problems and ensure customer satisfaction while adhering to organization policies* Drives continuous improvement approach to processes and procedures, suggesting new methods to improve area operations, efficiency, and service to both internal and external customers* Monitors and ensures achievement of departmental KPIs* Collaborates with our distributor partners and customers to exceed service expectations and earn preferred supplier status* Provides direction to manufacturer's representative inside sales team to improve communications, drive best practices and ensure efficiency and compliance* Perform other duties as assigned.Position Requirements*