Job Details

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. As an Associate Director-Sales Loyalty position your tasks may include, but are not limited to, the following:Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales, collections, and retention objectives, service metrics, and customer experience metrics. Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement. Responsible for hiring, attrition, ramp plans, and grievance process. Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems. Responsib...Director, Sales, Associate, Loyalty, Customer Experience, Leadership, Business Services