Job Details

Position reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB). This position provides consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, Qualified Health Plans (QHP), federal and state agencies and other stakeholders in Health Benefit Exchange administration. The incumbent will provide customer service support to clients by instructing them on correct eligibility management procedures and troubleshoot application issues and concerns. Qualifications. High School diploma or GED and one (1) to three (3) years of experience in customer service within a call center environment, preferably within a technical support role. Experience in the healthcare industry especially with a health benefits company or a federal, state benefit program a plus. Knowledge of Health Benefits Exchange (HBEX), eligibility requirements and the application and enrollment processes preferred. Strong written and verbal communication skills. including...Call Center, Representative, Technical Support, Customer Service, Healthcare, Technology