Job Details

Senior Manager, Client Services

Client Service Team Lead

Client Service Leader

We are working with a client who is seeking a Senior Manager of Client Services to join their team. This role presents an exciting opportunity to lead client service operations within the California public sector and public safety space, supporting firefighters, police officers, and other public agency employees with their employee benefit needs.

Some key responsibilities with this role:

• Lead, mentor, and manage a team of Client Service Managers, maintaining high service standards, accountability, and ongoing performance development
• Oversee benefit administration systems including enrollment, eligibility, and carrier feeds for active and retiree populations
• Review and audit carrier billing statements, manage retroactive adjustments, and coordinate reconciliations to ensure financial accuracy
• Act as primary point of contact for carrier and vendor partners, participating in renewals and resolving complex eligibility, billing, and claims issues
• Drive workflow improvements, documentation controls, and operational excellence across client service functions

If you are passionate about public sector service and thrive in a high-stakes, client-first environment where accuracy and empathy matter equally, this could be a tremendous next step in your career.

Newman Group Search is a member of the National Insurance Recruiter Association® network and specializes in Commercial Risk & Insurance.