Job Details

Job Title:

Bilingual (Spanish/English)

IT Help Desk Technician (Tier I) – Retail Stores

Location: (Hybrid/Field-Based) – Orange County, CA

Hybrid – Corporate office + field travel to retail stores from Fullerton to Dana Point (Orange County) and occasional Riverside/LA County

Employment Type: Full-time

Seniority Level: Tier 1

Industry: Retail | Information Technology

Posted by: HireDirectNow.com – Premier IT Talent Partner in Southern California

URGENT NEED – Interviews start NOW

Are you (or someone you know) a hands-on, bilingual IT Tier I rockstar who loves solving real-world tech problems in a fast-paced retail environment?

Our client – a rapidly expanding retail chain – needs a Bilingual Spanish/English Tier I IT Help Desk Technician to keep their corporate office and 20+ stores running flawlessly. You'll be the hero who fixes POS systems, printers, cash registers, networking issues, and everything in between – both remotely and on-site during new store openings and installs.

What You'll Do Every Day

• Provide Level 1 support for POS systems, Windows/OS, Microsoft 365, printers, hardware, and peripherals across multiple stores
• Jump in the car and travel to stores for new openings, rollouts, and urgent fixes
• Troubleshoot networking (routers, switches, VPNs, firewalls), Active Directory, and ticketing systems
• Work alongside 5 IT Support Techs & a Brilliant Manager who doubles down as IT Head Coach
• Keep everything secure, fast, and frustration-free for store teams

Must-Have

• 3+ years of IT help desk / technical support experience
• Real retail IT experience supporting multiple stores and POS systems
• Fluent in Spanish AND English (you'll be speaking with store managers and staff daily)
• Solid knowledge of networking, Active Directory, Microsoft 365, and ticketing systems
• Clean driving record + reliable car (mileage reimbursed)
• Live in or near Orange County

Big Pluses

• Love working weekend & nights as needed
• Certifications (Microsoft 365)
• Experience with any major POS (Toast, Square, NCR/Aloha, Revel, etc.)

Great pay, benefits, and real impact.

Know someone perfect? Please share this with someone you truly deserves to land an awesome opportunity.

Apply: Send resume + quick note about your retail IT experience to careers@HireDirectNow.com or DM me directly.

HireDirectNow.com – Connecting Southern California's best IT talent with careers that matter.

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