Job Details

Job TitleField Support EngineerDepartmentService SupportReports ToField Support ManagerEmployee TypeFull-TimeLocationRemoteSalaryis commensurate with relevant and previous experienceGeneral Job DescriptionChroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, LED Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing. We're looking for a well‑rounded Field Support Engineer (FSE) who is responsible to provide world‑class on‑site assistance to our customers with installation, calibration, troubleshooting and repair of ATE power measurement systems. The FSE will resolve customer issues assigned via technical assistance requests within prescribed resolution times or will appropriately escalate when all ideas are exhausted. The FSE must learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to diagnose and resolve problems and to train customers on proper usage. Activities are performed per management directives and in compliance with Chroma USA policies and procedures.Essential Duties & ResponsibilitiesProvide on‑site installation, calibration, troubleshooting and repair of ATE power measurement systems, Battery Test Systems and instruments at customer locationsProvide pre‑sales technical support to articulate product functionality and featuresMaintain Product Demo room with operational equipmentConduct product demos/training at Chroma, customer facilities, or onlineResolve customer issues within prescribed resolution time or escalated when all ideas are exhaustedTravel domestically and/or internationally up to 60%Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess the issueDiligently solve and follow up on customer issuesBecome proficient with PowerPro, BatteryPro, Soft Panel and Captivate softwareContinuously review processes for improvementsEffective time managementQualificationsMinimum two years of formal technical school in electricity/electronics AND five years or more experience in AC power electronics / Battery Test Solutions OR a four‑year degree in Electronic Technology or Electrical EngineeringCapacity to work under tight or shifting deadlines and adhere to proceduresSolid electrical knowledge to understand industry requirementsLogical approach to problem solvingProfessional level verbal and written communication skillsProficient in MS OfficeAbility to work out of a home officeField Service experience in a technical discipline is a plusMust be a U.S. Citizen or a Permanent ResidentKnowledge of PowerPro or Battery Pro software is a plusKnowledge of LabVIEW environment is a plusSupervisory ResponsibilitiesThis is a non‑supervisory positionPhysical DemandsGeneral office skills and dexterity are required. Must be able to lift 30 pounds.Company BenefitsBonus programs based on individual and company performanceVacation, sick, bereavement timeMedical, dental, and vision plans for employees and dependentsLife insurance, AD&D, long‑term disability, and employee wellness programs401(k) retirement accounts with immediate vesting of company contributionsProfit sharing programsWorking ConditionsChroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.#J-18808-Ljbffr