Job Details
Credit and Collections Coordinator
2026-05-04 Matlen Silver Irvine,CA
Description:
- Contacts and/or is contacted by customers in order to resolve credit and/or collection issues while maintaining customer relationships.
- Telephones and/or sends form letter in initial steps of collection in delinquent account situations.
- Reviews orders and checks current account status, determines credit availability, and/or releases or holds orders.
- May accept payment or set-up payment schedules. Will document all customer inquiries to insure accurate credit date.
- May investigate duplication claims.
- Will generate and submit periodic reports regarding their responsibilities as assigned by supervisor.
- May research lost or misapplied payments and/or initiate refund of over payments.
- May help to resolve various customer issues such as: non-receipt of product, price discrepancy, and/or returns information when necessary.