Job Details

Position SummaryThe Assistant Manager is a leadership role responsible for overseeing the daily operations of the Chick-fil-A restaurant while advancing the Owner/Operator's vision. This leader ensures operational excellence, profitability, and team member development while upholding Chick-fil-A'sculture of hospitality, stewardship, and servant leadership. The Assistant Manager serves as the strategic link between high-level goals and day-to-day execution, driving results in sales growth, guest experience, and operational efficiency.Key ResponsibilitiesOperational Leadership* Lead and manage all aspects of restaurant operations, including Front of House, Back of House, Drive-Thru, and Outside Sales.* Maintain and enforce Chick-fil-A standards for food safety, cleanliness, speed of service, and guest satisfaction.* Ensure compliance with all health, safety, and labor regulations.* Monitor operational metrics (sales, labor, food cost, productivity) and adjust strategies to maximize profitability.Team Development & Leadership* Recruit, interview, and develop high quality talent for leadership and hourly positions.* Maintain succession plans for key leadership roles.* Mentor and coach other managers and team members to achieve operational and personal growth goals.* Foster a culture of care, accountability, and servant leadership in alignment with Chick-fil-A values.Guest Experience* Champion Chick-fil-A's "REMARKable" guest experience by modeling hospitality and ensuring every guest feels cared for, every visit.* Implement strategies to measure and improve guest satisfaction (through various data analytics, assessments, secret shops, surveys, guest feedback).* Help address and resolve guest concerns with professionalism and urgency in partnership with Guest Relations Manager.Financial & Strategic Management* Partner with the Owner/Operator to set financial goals and help develop annual & quarterly business plans.* Manage budgets, analyze P&L reports, and implement cost-control measures.* Identify opportunities for sales growth through community engagement, catering, digital channels, and local marketing initiatives.* Oversee vendor relationships and supply chain management to ensure efficiency and quality of product inventoryCulture & Community Impact* Model Chick-fil-A's mission: "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A."* Represent Chick-fil-A Foothill Ranch in a positive way by supporting and participating in community partnerships, sponsorships, and charitable events.* Promote Chick-fil-A's culture of excellence, integrity, and service both inside and outside the restaurant.Qualifications* Proven experience high-volume restaurant leadership (minimum 5-7 years preferred).* Bachelor's degree in Business, Hospitality Management, or related field (preferred but not required).* Strong business acumen with a track record of driving profitability and operational excellence.* Excellent leadership, communication, and conflict-resolution skills.* Ability to manage and develop large teams (75+ team members).* Proficiency in analyzing financial reports, labor models, and operational metrics.* Commitment to Chick-fil-A's values and passion for serving others.* Fluent in Spanish or have strong working SpanishCore Competencies* Servant Leadership - Models humility, empathy, and care in leading others.* Strategic Thinking - Balances long-term vision with daily execution.* Operational Excellence - Maintains uncompromising standards for quality and efficiency.* People Development - Builds leaders and fosters growth within the organization.* Resilience & Adaptability - Thrives in a fast-paced environment with changing demands.Work Environment & Expectations* Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.* Work 45-50 hours / week on average* Ability to stand for extended periods, lift up to 40 pounds, and work in a fast-paced restaurant/kitchen/drive-thru environment.* Willingness to be highly visible and engaged in restaurant operations daily.Compensation & Benefits* Starting at $70,000 / year Competitive salary with performance-based bonuses.* Paid Phone plan* Health, dental, and vision insurance (after one year tenure).* Up to two weeks Paid Time Off (one week in 1st year)* Up to one week Paid Sick Leave.* Opportunities for professional development and growth, and upward mobility* Complimentary meals.This role is ideal for a high-capacity leader who is passionate about operational excellence, people development, and advancing Chick-fil-A's culture of service and impact.Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.