Job Details

Customer Service Associate

Pay Rate: $17.15/hr - $25.73/hr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay ranges listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Key Responsibilities

The Customer Service Associate plays a vital role in preventing theft and ensuring customers have a positive shopping experience. The Customer Service Associate is the first and last point of contact for the customer and combines exceptional service with theft prevention and store safety responsibilities.

Customer Engagement

• Warmly greet customers as they enter the store and offer assistance as needed.
• Answer customer inquiries and direct them to appropriate departments or members of the staff.
• Ensure customers feel welcome and valued throughout their shopping experience.
• Communicate with customers leaving empty handed to obtain feedback or further assist with their needs.

Operations Support

• Collaborate and communicate with other team members to ensure smooth store operations.
• Conduct receipt checks at the store exits to prevent theft and ensure all items are properly accounted for.
• Verify the accuracy of receipts against purchased items and address any discrepancies professionally.
• Check gear bags (guitar cases, snare cases, drum cases, etc) upon exit and record item description and serial numbers, if applicable, to verify that serial number(s) match.
• Check employee coats and bags as Associates exit the store
• Support store team with operational tasks as assigned.

Floor Supervision and Store Safety

• Monitor the sales floor as needed to ensure it is well-organized, clean, and safe for customers
• Identify and address any safety hazards or issues promptly with management.
• Implement and follow store policies and procedures related to safety and loss prevention.
• Report any suspicious activities or security concerns to management.