Job Details

A company is looking for an Account Resolution Specialist to support internal customers by resolving issues and answering questions related to various systems.Key ResponsibilitiesRespond to escalated member calls and executive level escalations to provide quality serviceAssist the Accounting Department and Service Center Help Desk with inquiries and trainingResearch submitted tickets to find answers and resolutions for membersRequired Qualifications, Training, and Education3-5 years of customer service or related experience, with at least 6 months of Service Help Desk experienceHigh school diploma requiredMust meet all expectations of an Agent 3Advanced skills in Microsoft Office and familiarity with SymitarAbility to work in a multi-channel environment and deliver exceptional member experiences