Job Details

A company is looking for a Specialist I - Recovery.Key ResponsibilitiesManage inbound and outbound collection calls to reduce charge-offs and increase recoveriesUtilize effective questioning techniques and skip tracing tools to negotiate payment termsDocument all account activity and ensure compliance with FDCPA standards and company policiesRequired QualificationsHigh school diploma or GED requiredOne year of collection experience for Specialist I, three years for Specialist IIOne year of call center experience for Specialist I, three years for Specialist IIAbility to work independently with minimal supervisionProficiency in Microsoft Office and internet-based tools