Job Details

Job Title : Help Desk / Service Desk / Desktop support

Location : Brea, CA 92821

Duration : 06 Months

Shift Details : On-site

Description:

Manage end-to-end service contract operations including billing, renewals, and customer communication. Ensure accurate invoicing, contract compliance, and support revenue growth through effective coordination with internal teams and customers.

Key Responsibilities:

• Process service contracts, invoices, and renewals in ERP/CRM systems
• Verify pricing, match purchase orders, and maintain documentation
• Support monthly billing to meet revenue targets
• Communicate with customers for contract updates and renewals
• Collaborate with sales and support teams to drive revenue opportunities
• Ensure compliance and resolve customer contract issues

Core Skills:

• Contract Management & Billing
• ERP/CRM Systems (Microsoft Dynamics preferred)
• Customer Communication & Relationship Management
• Attention to Detail & Organization
• Problem Solving & Time Management
• Cross-functional Collaboration