Job Details

Title

Service Desk Technician

Location

Onsite in Orange, CA

Duration

3-month Contract (40 hours per week)

Pay Rate: $25/hr- $30/hr W2

Pay Period

Weekly

Benefits

Optional

Shift Times

• Day: 6:30 AM – 3:00 PM (M-F)
• Swing: 2:30 PM – 11:00 PM (M-F) and (M-W + Sat- Sun)
• Night: 10:30 PM – 7:00 AM (M-F) AND (M + Thu-Sun)

Primary Responsibilities

• On-site command center/ desktop support
• Identity/login troubleshooting during partial migrations
• Application access issues (old vs new credentials)
• MDM re-enrollment support (hands-on phone assistance)
• Ticket triage and resolution
• Coordination with on-call teams when escalations occur

Baseline Skill Requirements

• Tier 2 on-site desktop / field services only (remote help desk does not qualify)
• 4–6+ years hands-on enterprise support experience
• Active Directory experience (required)
• Windows environment support (4+ years)
• ServiceNow experience (preferred)
• Healthcare experience strongly preferred
• Comfortable with physical activity and walking
• Flexible with non-standard shifts
• COVID vaccination required (unless religious/ medically exempt)