Job Details

Office Administrator

Rainbow International Restoration is a commercial/residential restoration company here in Orange County, CA. We have been operating for over 40 years, providing quality restoration services for residential and commercial customers. We are on a mission to improve not only the lives of our customers, but also the lives of our employees and their families. We do this by hiring great people who are proud of the work they do and set high standards for themselves. If you want to work in a fun, challenging and rewarding environment with a team that values respect, integrity, and customer service, then Rainbow International Restoration of Orange County is the right fit for you!

As Office Administrator, you are a key team member supporting the work of management and other staff. You are responsible for clerical, general administrative and project-based work, and contribute to the day-to-day operations of Rainbow International. Exemplifying our code of values, you will project a professional company image through in-person and phone interaction.

Specific Responsibilities:

• Call potential customers to explain the company services and solicit business. Answer the phone, using the Rainbow International phone script, in a courteous manner and ascertain the nature of the call
• Learn our business management software and industry specific programs
• Administrative and management duties as required including data entry, additional responsibilities commensurate with the growth of the organization
• Notify customers about the status of the service call schedule. Make reminder calls the day before work is to be completed. Work with service professionals and customers to maximize customer satisfaction
• Follow up with customers after completion of the work and ascertain if the work has been done to their satisfaction. Solicit additional work and obtain recommendations of potential new customers from the call
• Help implement office and administrative protocols to manage and stay in front of our growth trajectory
• Maintain hard copy and electronic filing system
• Assist in the management of an after-hours answering service to ensure calls are being answered in a polite, courteous manner. Ensure that calls are being routed to the appropriate after-hours technician and that messages are being delivered to the appropriate person in a timely manner
• Post periodic marketing messages and interesting information on the company social media and respond to inquiries from the page, if needed
• Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties

Job Requirements:

• Be self-motivated, self-directed and enthusiastic who can deliver on high expectations with minimal oversight
• Must have a positive attitude and good listening skills
• Excellent organization and time management skills
• Professional communicator both written and oral
• Detail-oriented and organized with strong data entry and skills
• Team player who can work independently
• Computer literate with proficiency in the use of Microsoft Office (Word, Outlook, Excel, Powerpoint) and other computer software

We are actively interviewing for this position - Apply today and our hiring manager will follow up!