Job Details

Changing Lives Shaping The Future

Quality Support Specialist - San Gabriel Valley & OC

Job Title: Quality Support Specialist
Annual Salary : $78K to $80K annually
Job Status : Full Time
Work Base : San Gabriel Valley and Orange County, CA

Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments. Redwood Family Care Network takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support.

Benefits: Full-Time

• Comprehensive benefits options include medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
• HSA, Health Care FSA and Dependent Care FSA
• EAP (Employee assistance program)
• Employee discount program
• PTO (Paid time off)
• Dayforce Wallet Daily Pay
• Pre-Tax 401(k)
• After-Tax Roth
• Tuition discount through Capella University

All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if Redwood Family Care Network is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

Here's What You'll Do:

JOB SUMMARY:

The Quality Support Specialist is responsible for ensuring services are delivered in line with program designs, Titles 17 and 22, and Redwood Family Care Network's exceptional standards. Furthermore, the Quality Support Specialist is responsible for designing, developing, and delivering training programs to Redwood Family Care Network employees to ensure maximum adherence to regulations, policies, and procedures.

Ensures that all operational quality processes are maintained through audit/inspection processes that include monthly scheduled and unscheduled audit visits, identifying service issues and barriers, designing and leading training initiatives, making recommendations for service improvement to operational leadership, and resource coordination. This position comes with a car for travel.

ESSENTIAL FUNCTIONS:

• Ensure quality assurance and compliance across all Redwood Family Care Network locations via monthly, quarterly, and annual quality assurance audits
• Provide thorough written audit reports and reviews of Redwood Family Care Network programs
• Ensure that programs implement corrective and preventive investigations and action plans in response to all incidents and audits, in a timely manner.
• Maintain a thorough knowledge and understanding of applicable State and Federal Regulations, Regional Center Guidelines, and Redwood Family Care Network's policies and procedures. Leads the practical interpretation and implementation of State and Federal Regulations, Regional Center Guidelines, and Redwood Family Care Network's policies and procedures to ensure that all site activities are compliant. Ensure that documentation and records are compliant.
• Use audit findings and current industry knowledge to inform the introduction of new or improved training resources and enhanced training initiatives.
• Research, develop, write and present effective training materials to any and all levels of employees using a full variety of media
• Participate in performance improvement activities and ensure service quality through care coordination
• May oversee a team of quality assurance coordinators and/or trainers to aid in the dissemination of best practices.
• Exemplify the desired Redwood Family Care Network's culture and philosophies of the organization
• Participate in and perform additional quality assurance, training, or compliance projects as required

EDUCATION, EXPERIENCE and REQUIREMENTS:

• Minimum Education: Bachelor's degree preferred.
• DSP 1 and 2 required
• Minimum Experience: Must have minimum two (2) years directly related experience in IDD field with training/teaching/auditing.
• Other Requirements: First Aid / CPR / CPI / Group Home / Adult Residential Facility Certificate
• Registered Behavioral Technician preferred
• Must be willing and able to travel.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge Required: Knowledge of state and federal laws, Title 17 and 22, Individual Program Plans, person-centered practices, behavior modification programming, regional centers audit practices, and various program types and therapeutic modalities.
• Skills Required: Technical proficiency, time management and multi-tasking skills, leadership skills, analytical skills, strong written and communication skills, advanced training and presentation skills, independent judgment and decision-making skills, critical thinking, active listening, and demonstration of emotional intelligence.
• Abilities Required: Proven ability to lead by example and foster mentoring relationships. Creative ability, writing proficiency and visual graphics design. Ability to create momentum and foster organizational changes. Ability to combine industry knowledge with outstanding verbal, written, presentation and computer skills to achieve meaningful results.

This Job Is Ideal for Someone Who Is:

• Dependable more reliable than spontaneous
• People-oriented enjoy interacting with people and working on group projects
• Adaptable/flexible enjoys doing work that requires frequent shifts in direction
• Detail-oriented would rather focus on the details of work than the bigger picture
• Innovative prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance thrives in a high-pressure environment

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