Job Details

Columbia Bank - 17901 Von Karman Avenue - Responsibilities: Act as Commercial Banking's primary customer contact for the servicing of all clients; Respond to a variety of complex banking questions and provide guidance with account implementation, funds transfer/stop payment requests and transaction posting problems and error resolution; Communicating with Relationship Managers, providing updates of client matters, making recommendations and ensuring that issues needing immediate attention are resolved in a timely manner; Answer incoming calls from Treasury Management customers and internal staff delivering exceptional service that exceeds the caller's expectations; Coaching and training specialists and acting as team lead to achieve a high level of customer standards and retention