Job Details

Job Description

Responsible for providing exceptional service to spa guests at reception and throughout spa facilities. This position requires assisting with reservations, acknowledging and greeting guests who enter and depart the spa, orienting guests to the spa facilitiesat entry while providing personal guest service. In addition they are responsible for keeping the lounge areas neat, clean and well stocked with all amenities.

Additional Information

SCHEDULE AVAILABILITY
Our Theme Parks and Resort Hotels operate24 hours a day, 365 days a year.
Casual Regular Spa Cast Members must be fully available to work Friday, Saturday OR Sunday, and one additional day during the week throughout the year. Available to work all holidays, in addition to the original three days of casual regular availability and be fully available in the peak seasons during Spring Break, Summer, and the end of year holidays.

SUBMITTING YOUR APPLICATION
After clicking "Apply Now" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.

Keyword: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRSpa, DLR Spa, DLRResortRoles, DLR Resort Roles

Basic Qualifications

• You must be at least 18 years of age to be considered for this role
• Ability to handle difficult/sensitive situations independently while confidently utilizing service recovery methods
• Possess complete knowledge of all services and products while educating guests
• Strong verbal communication skills
• Must have enthusiasm and possess excellent guest service skills
• Receptive to special requests and proactive in anticipating guests needs
• Knowledgeable about The Disneyland® Resort and surrounding area
• Basic mathematical skills are necessary
• Must be fully available to work all holidays throughout the year and provide 3 days a week of availability year round (3 days must be one weekday, Saturday OR Sunday, and Friday) and provide full availability in the peak times of the year (e.g., Spring Break, Summer, and end of the year holidays around Thanksgiving, Christmas, and New Year's)

Preferred Qualifications

• Prior spa experience - familiarity with spa products/services and terminology helpful
• Sales training
• Prior sales experience helpful; comfortable with suggestive selling
• Bi-lingual

Responsibilities

• Properly open and close spa each day according to Standard Operating Procedures
• Accurately book, change, and cancel spa appointments
• Review guest appointment/schedules as needed
• Acknowledge and greet guests who enter and leave the spa facilities
• Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation
• Utilize spa computers with skill and proficiency
• Maintain a spa desk fund
• Answer the phone promptly and use the guest's name throughout the phone conversation
• Issue spa lockers, robes, and slippers to guests and escort guests to their lockers
• Provide orientation tour, explaining spa amenities offered and answering guest questions
• Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the locker/facility
• Actively promote spa, treatments, services, sessions, and retail as well as programs and promotions
• Maintain a clean, safe, fully stocked, and well organized work area
• Follow stock replenishment procedures
• Maintain eye contact when addressing all spa guests
• Handle guests' questions and concerns professionally and courteously
• Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
• Attend mandatory training to maintain knowledge of current spa policies, procedures, and trends
• Follow open/close procedures including, but not limited to, counting out and balancing of funds at beginning and end of shifts
• Follow open/close procedures for locker areas
• Adhere to loss prevention guidelines
• Additional leadership opportunities may be available that would require completion of an additional practical assessment

Compensation Details

The pay rate for this role in California is $29.75 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: