Job Details

About 24 Carrots

We are a full-service, employee-owned, experiential caterer and hospitality group committed to creating remarkable experiences for our clients while fostering a collaborative, engaged, and empowered workforce. At 24 Carrots, we believe strong systems and strong teams go hand in hand. We are committed to providing our employees with the tools, support, and structure they need to do their best work and deliver exceptional hospitality experiences.

Job Summary

As the IT Support Specialist, you will bring your technical expertise and service-oriented mindset to support the day-to-day technology needs of our teams at our Costa Mesa headquarters, The Patch. This role is responsible for providing hands-on support across hardware, software, connectivity, and user access while helping create more organized and consistent IT processes.

To be successful in this role, you will be someone who enjoys solving problems in real time, working closely with people, and bringing structure to systems and processes. The ideal candidate is comfortable troubleshooting across Mac and Windows environments, managing equipment tracking, supporting onboarding and offboarding technology needs, and partnering with internal teams and external IT providers to maintain a reliable and secure technology environment.

If this sounds like you, read on!

Skills & Qualifications

• Strong hands-on experience supporting Mac and Windows environments
• Ability to troubleshoot hardware, software, and connectivity issues across laptops, desktops, printers, and mobile devices
• Experience supporting onboarding and offboarding technology needs, including device setup and system access
• Strong organizational skills with attention to detail, particularly related to equipment tracking and documentation
• Ability to manage multiple requests in a fast-paced environment while maintaining a high level of service
• Clear communicator who can explain technical concepts to non-technical users
• Experience working with IT ticketing systems and workflow tracking tools preferred
• Exposure to IT security best practices including device protections, access management, and password security
• Experience supporting HRIS, collaboration platforms, or workforce management systems preferred
• Ability to work independently in an on-site support role while collaborating cross-functionally with HR, Finance, Operations, and external IT partners
• 3–5+ years of hands-on IT support experience (help desk, desktop support, or similar)

Compensation

$26 – $32 per hour

Part-Time, Hourly / Non-Exempt

On-Site in Costa Mesa, CA (The Patch)

Schedule: Monday - Friday, 4-hour days

Benefits & Perks

We are proud to be a 100% employee-owned company. Join a team that is invested in each other, where we measure success not only through the growth of our business, but also through the development and support of our people.

Benefits include:

• Employee Stock Ownership Plan (ESOP) participation eligibility
• Competitive pay
• Paid sick time
• 401k retirement plan
• Opportunity to contribute to a growing and collaborative organization

Let's Grow Together!

Ready to join a team that values collaboration, accountability, and continuous improvement?

Apply today and help us create a more reliable and supportive technology experience across our teams.