Job Details

Job Description

Dispatch Coordinator - Urgently hiring in Cypress!

Job Title: Dispatch Coordinator
Pay: $22 per hour
Hours: 5AM to 6PM (8-hour shift; start time flexible within these hours)
Start Date: ASAP

Looking for a rewarding career with growth opportunities? Join a well-established electrical equipment manufacturing company in Cypress, CA, as a Dispatch Coordinator and make a tangible impact every day. This position offers hands-on experience in a dynamic and fast-paced environment, providing essential support to operations and ensuring customer satisfaction.

As a Dispatch Coordinator, you'll be central to streamlining dispatch activities, managing incoming calls, and maintaining accurate records-all while delivering professional, courteous service. You'll collaborate closely with technicians and the operations team to ensure timely responses and efficient workflow.

What You'll Do:

• Handle multiple inbound and outbound calls, including emergency situations, promptly and courteously, prioritizing urgent cases.
• Dispatch service technicians immediately to all calls, seeking additional support if necessary to meet response time goals.
• Follow up with customers promptly to confirm technician estimated times of arrival within established timelines.
• Prioritize tasks effectively while maintaining composure under pressure in stressful situations.
• Capture data quickly and accurately, maintaining organized and neat recordkeeping in accordance with company standards.
• Analyze data to identify and correct errors to ensure information accuracy.
• Perform daily check-in/out procedures for all technicians.
• Prepare correspondence, emails, spreadsheets, and reports to support operational needs.
• Scan, file, photocopy, fax, and download documents as required by SOPs or for general administrative support.
• Work cooperatively with team members in a professional and respectful manner.
• Adapt to flexible work hours based on call center schedule needs.
• Assist with additional duties assigned by the lead coordinator or supervisor.

What You'll Bring:

• High school diploma or equivalent, with completion of general office or computer courses preferred.
• 2-4 years of experience in an office setting, particularly within a call center environment.
• Proficiency in Microsoft Office Suite or similar programs, with demonstrated computer skills.
• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks efficiently while remaining calm under pressure.
• Attention to detail with high accuracy in data entry.
• Ability to work well with others in a professional environment.

Why Join Us in Cypress?

• Enjoy a stable, long-term temporary position with potential for future opportunities.
• Collaborate with a supportive team in a modern workplace.
• Competitive hourly pay of $22/hour with flexible start times.
• Gain valuable experience in dispatching, customer service, and call center operations.
• Supportive management committed to your professional development.
• Access to benefits, including affordable health coverage and other employer perks upon permanent hire.

Location & Schedule:
This is an on-site position located in Cypress, CA. The schedule is from 5AM to 6PM, with start times shifting within this window based on operational needs.

Ready to Take the Next Step?
If you're prepared to start a rewarding career as a Dispatch Coordinator in Cypress, apply today or contact our recruiting team to learn more. Don't wait-this opportunity is hiring now!

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Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.