Job Details

Bilingual Spanish Customer Service Professional Account Manager

Brea, California | Full-Time

Are you a customer-focused professional who thrives on building relationships and delivering exceptional service? An amazing, growing company in Brea is seeking a Bilingual Spanish Customer Service Professional / Account Manager who will serve as the voice of the company and a trusted partner to valued clients.

This is an exciting opportunity for someone who enjoys solving problems, managing accounts, and ensuring customers receive a world-class experience from start to finish.

Key Responsibilities

• Serve as the primary point of contact for customer accounts, providing responsive and professional support in both English and Spanish
• Build strong relationships with clients and act as the voice and advocate of the customer within the company
• Manage order processing, account updates, and issue resolution through CRM and ERP systems
• Coordinate with internal teams including sales, operations, and logistics to ensure smooth order fulfillment
• Track customer activity, account details, and service metrics in CRM platforms
• Utilize Excel to maintain reports, analyze account activity, and support operational needs
• Proactively communicate updates, resolve concerns, and ensure an outstanding customer experience
• Maintain accurate documentation of customer interactions and transactions

Qualifications

• Bilingual in Spanish and English (required)
• 3+ years of customer service or account management experience
• Strong experience using CRM systems
• Experience working with ERP platforms
• Proficiency in Microsoft Excel
• Excellent communication, problem-solving, and relationship-building skills
• Highly organized with strong attention to detail
• Ability to manage multiple accounts and priorities in a fast-paced environment

What We're Looking For

A professional who genuinely enjoys helping customers. Someone who takes ownership of client relationships. A proactive communicator who represents the company with professionalism and care.

If you are a bilingual customer service professional ready to take the next step in your career and represent a company that truly values its customers, we'd love to hear from you.

Benefits: Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

Pay Details: $25.00 to $27.00 per hour

Military connected talent encouraged to apply

Ref: US_EN_27_814488_3118765