Job Details

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Manufacturing Specialist.

About the role:

Aspen Dental is expanding its Digital Denture Program and creating a role for Manufacturing Specialist— working with our manufacturing partner. This associate will ensure smooth, high-quality production of digital dentures by managing case escalations, monitoring workflow, identifying bottlenecks, and conducting quality checks. This role will focus exclusively on manufacturing workflow, production quality, and operational efficiency.

This position will be based in Southern California, with working hours of 8:00 AM–5:00 PM PST (11:00 AM–8:00 PM EST). The role also requires visiting our Santa Ana location 1–2 times per month.

Key Responsibilities:

Case Management & Escalation Support -

• Manage all digital denture cases that are sent to our lab.
• Quickly address all cases that go 'on hold' and determine next steps for resolution.
• Handle escalations with file transfer issues, and manufacturing-related questions during case submission.
• Partner with manufacturing teams to ensure cases move through production efficiently.

Workflow Monitoring & Reporting -

• Run daily and weekly production reports tracking volume, turnaround times, holds, and issues.
• Identify and communicate bottlenecks—both real-time and emerging.
• Provide clear, concise summaries of issues and escalation needs to department leadership.

Problem-Solving -

• Troubleshoot minor operational issues and prevent reoccurrence.
• Escalate complex problems to the appropriate teams.

Vendor Relations -

• Build strong day-to-day relationships with onsite operators, leads, and managers.
• Be onsite a couple times a month to spot check process and work with our partner team.

Operational Oversight & Support -

• Monitor production dashboards, queues, and system alerts throughout the day.
• Validate case statuses, holds, and escalations remotely.
• Provide offsite oversight to ensure continuity of operations when onsite staff is occupied or unavailable.

Data & Trend Analysis -

• Take the lead on deeper reporting, trend identification, backlog issues, and operational insights.
• Help prepare summaries for leadership meetings or weekly operational touchpoints.

Measures of Success -

• Reduced case holds, escalations, and rework.
• Smooth daily production flow with proactive identification of bottlenecks.
• Accurate, actionable reporting delivered consistently.
• Strong collaboration and communication between Aspen and Spectrum Killian.
• Early detection of quality issues through onsite inspection and remote data monitoring.

Qualifications:

• High School Diploma or equivalent required.
• Experience in dental manufacturing, dental lab work, digital dentistry, or production environments preferred.
• Strong understanding of production workflows, and data transfers
• Ability to identify issues, and communicate findings clearly.
• Excellent problem-solving skills and proactive mindset.
• Strong communication skills to collaborate with both Aspen Dental and partner teams.
• CAD/CAM or dental design system experience is a plus.
• The ability to conduct up to 10% domestic travel.

Additional Details:

• Base pay range: $26.00 - 32.00 per hour (Actual pay may vary based on experience, performance, and qualifications.)
• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
• While we are ideally seeking someone based in Southern California, we may consider candidates outside the area on a case-by-case basis IF they are highly qualified. However, those candidates must have the flexibility to travel to California for initial training and approximately 2–3 times per year to visit operations.
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