Job Details

Job Description

CSR/Order Processor

The Customer Service Representative serves as the first point of contact for customers to ask questions, order products, and receive regular status updates on placed orders. This position will process orders, prepare required paperwork for the warehouse and other departments, field and resolve customer complaints, process Return Material Authorizations, update and send price quotes, schedule shipments with outside carriers, and prepare various documents.

Responsibilities

Order Entry and Processing

*Receive customer orders via phone or e-mail and efficiently enter them into the computer system.

*Accurately process and compile all necessary paperwork that accompanies each order.

*Print work orders and Bills of Lading for warehouse supervisor.

*Run daily and weekly reports from the computer system to manage open orders.

*Manage backorders by communicating with purchasing regarding incoming inventory.

*Update and maintain detailed spreadsheets that are utilized by multiple departments.

*Maintain the list of special customer requirements regarding shipments and deliveries.

Customer Interaction

*Regularly interact with customers over the phone to provide support, answer questions, provide pricing information, and upsell to generate increased sales.

*Resolve customer concerns or elevate them to appropriate sales or management personnel.

*Update and send quotes to customers based on feedback and guidance from the sales team.

Sales Support

*Provide sales team with sales growth opportunities or new sales leads.

*Interact between purchasing and sales on request for stock status, pricing, and lead time.

*Maintain excellent working knowledge of product names and end-uses.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -032###-####88