Job Details

Title Specialist

Job Category: Kaw Motor Retail Finance

Location: Foothill Ranch, CA 92610, USA

Job Details

Description

Key Responsibilities:

• Process lien releases for paid-off accounts, including ELT, paper titles, UCC filings, and non-titled powersports collateral (on-road/off-road vehicles, and personal watercraft), while ensuring compliance with internal policies and state-specific regulations across all 50 states.
• Monitor outstanding title reports, follow up with dealers, and take proactive steps to ensure timely lien perfection.
• Handle inbound and outbound communications, including calls, emails, and written correspondence, with customers, dealers, DMVs, and third parties in a professional and timely manner.
• Resolve complex title issues in collaboration with DMVs, internal departments, and external partners, including discrepancies, delays, and documentation challenges.
• Process VIN corrections, substitution of collateral, renew UCC fillings, and title state transfers. Investigate and report potential fraud, discrepancies, or suspicious title activity (lien deletions), and escalate findings to the fraud team.
• Ensure secure handling, storage, and tracking of title-related documents, maintaining accurate records and audit trails for electronic and paper titles, UCCs, MCOs, and lien statements. Stay current on DMV regulations and implement process updates to maintain ongoing compliance across all 50 states.
• Support dealers with title processing inquiries, payoff processing, payoff quotes, and resolution of title discrepancies.
• Track and report on key performance indicators (KPIs) related to title processing timelines, outstanding titles and other compliance metrics.
• Prepare regular reports for management, summarizing key metrics, operational challenges, and opportunities for process optimization.
• Support internal and external audits, providing documentation and ensuring that findings are addressed, and corrective actions are implemented.

Qualifications:

• Associate's degree in Business, Finance, or a related field preferred. Equivalent work experience in title administration or vehicle finance will be considered.
• Minimum of 2+ years of hands-on experience in title processing or vehicle registration within the financial services industry, preferably in consumer installment lending for the powersports or automotive sectors.
• Experience handling ELTs, paper titles, UCC filings, MCOs, and non-titled collateral (e.g., powersports, off-road/on-road vehicles, watercraft) is strongly preferred. Familiarity with state-specific DMV regulations and titling requirements across all 50 states.
• Familiarity with fraud detection protocols related to titling discrepancies, lien deletions, and document authenticity.
• Strong organizational and problem-solving abilities, with proven success in resolving complex title issues in collaboration with DMVs, title agencies, dealers, and internal departments.
• Experience tracking and reporting on key performance indicators (KPIs) to improve process efficiency and reduce delays/errors.
• Able to prepare management level reporting and support internal/external audits by maintaining thorough records and documentation.
• Ability to work on-site at our Foothill Ranch, CA office.

Profile Differentiators:

• Expert knowledge of title processing and DMV regulations in all 50 states, with hands-on experience across powersports, watercraft, and off-road collateral to ensure lien perfection and compliance.
• Understanding of state and federal titling regulations.
• Proficient in Microsoft 365 and titling systems such as Dealertrack, CVR, and ADD, efficiently navigating title tracking and verification workflows.

Salary:

• Salary range: $30.00-$35.00 hr.

To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well-being of our employees and their families.

What We Offer:

• Competitive salary based on experience
• Medical, Dental, Vision and Pet insurance
• 401(k) match
• Life and Disability benefits
• Generous PTO policy
• Up to 12 paid company holidays
• Employee discounts on Kawasaki products
• Onsite fitness center
• Kawasaki Kaf

KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.