Job Details

Job Summary:

The Customer Service Manager will oversee and develop our customer service team in La Mirada, California. This role will be responsible for managing a team of 3–4 direct reports, ensuring high levels of customer satisfaction, driving efficiency in service processes, and building strong internal and external relationships. This Customer Service Manager will function as a customer advocate and will coordinate with internal company departments to ensure that service level agreement are delivered.

The ideal candidate will be a hands-on leader with excellent communication skills, a customer-first mindset, and the ability to balance daily operational needs with long-term process improvements.

Key Responsibilities:

• Lead, coach, and develop a team of 3–4 customer service representatives to deliver excellent service.
• Manage daily operations of the customer service department, including order entry, inquiries, issue resolution, and follow-up.
• Establish and monitor team performance metrics (KPIs) to ensure service level goals are achieved.
• Partner with Sales, Operations, and Engineering teams to resolve escalated issues and improve the end-to-end customer experience.
• Develop and maintain standard operating procedures, ensuring consistent processes across the team.
• Identify opportunities for process improvements and implement solutions to enhance efficiency and customer satisfaction.
• Handle complex customer interactions with professionalism and problem-solving skills.
• Train team members in product knowledge, system use, and customer engagement best practices.
• Provide regular reporting to leadership on team performance, customer trends, and improvement initiatives.
• Foster a positive and collaborative team culture aligned with National Signal's values.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field preferred; equivalent experience considered.
• Bilingual fluency in English and Spanish is a required qualification for this role.
• 5+ years of customer service experience, with at least 2 years in a leadership or supervisory role.
• Experience in manufacturing, distribution, or related industries strongly preferred.
• Strong leadership, coaching, and team development skills.
• Excellent written and verbal communication abilities.
• Proficiency with ERP and CRM systems; Dayforce or similar system experience a plus.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong analytical, organizational, and problem-solving skills.

Salary Range: $80,000 - $90,000 per year

Base pay range

About National Signal:

National Signal is a manufacturer of portable solar construction equipment, traffic safety products, and LED signs - specializing in solar-powered LED light towers, message signs, arrow boards, plus new in 2025 our solar-powered generators and mobile surveillance trailers. Headquartered in La Mirada, California, we are a member of the HS Roads & Security division of Hill & Smith Holdings PLC, based in Birmingham, England and publicly traded on the London Stock Exchange. Our worldwide Group Purpose is to "Create sustainable infrastructure and safe transport through innovation."

What We Offer

• Competitive compensation
• Health, dental, vision, short & long-term disability, and life insurance options
• 401(k) with company match
• Paid time off and holidays
• Supportive and team-oriented work environment

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.