Job Details

DescriptionWHO WE AREStep into the energy of 1960s London at Gordon Ramsay at The Carnaby, an all-new British-themed gastropub from the creators of Earl of Sandwich and world-renowned Chef Gordon Ramsay. Located in the Downtown Disney District, The Carnaby blends the sophistication of fine dining with the vibrancy of London's famed Carnaby Street - where refined service, culinary excellence, and electric atmosphere come together. Guests will enjoy Chef Ramsay's iconic dishes - from his legendary beef Wellington to signature fish and chips - in a stylish space designed to captivate families, tourists, and locals alike.WHAT YOU'LL DOThe Fine Dining Server plays a pivotal role in delivering an exceptional guest experience through attentive service, deep menu knowledge, and polished hospitality. This position is responsible for providing refined, personalized, and intuitive service in a high-end dining environment, ensuring every guest receives a memorable and elevated experience. The ideal candidate is gracious, detail-oriented, professional, and passionate about culinary and beverage excellence. You'll:Guest Experience & Service Excellence* Provide impeccable, attentive, and courteous service to all guests, ensuring a warm and welcoming experience from arrival to departure.* Anticipate guest needs with refined attention to detail, maintaining a gracious, guest-focused demeanor at all times.* Deliver seamless table service, including menu presentation, timing of courses, wine service, clearing, and resetting.* Uphold fine dining standards including proper service sequences, etiquette, and table maintenance.* Ensure all guests feel genuinely cared for, delivering an experience that exceeds expectations and encourages repeat visits.Menu, Wine & Beverage Knowledge* Maintain thorough knowledge of the full menu, including ingredients, preparation methods, potential allergens, and culinary techniques.* Provide confident and informed recommendations based on guest preferences and occasion.* Understand wine pairings, specialty cocktails, and non-alcoholic offerings, including proper serving temperatures, glassware, and presentation.* Communicate effectively with the culinary and beverage teams regarding special requests, modifications, or dietary needs.Fine Dining Operations* Execute all side work and opening/closing duties with precision, ensuring the dining room is fully prepared for service.* Maintain the cleanliness and presentation of the dining room, polishing glassware, silverware, and service tools as needed.* Manage multiple tables with grace and efficiency during high-volume or high-profile services.* Follow all procedures for handling payments, checks, split bills, and POS operations with accuracy and professionalism.* Support teammates by running food, restocking stations, and assisting wherever needed to maintain service flow.* Communicate guest feedback and concerns promptly to management to ensure issues are resolved swiftly and appropriately.* Follow all health, sanitation, and safety regulations, ensuring compliance with local laws and company standards.* Maintain responsible alcohol service practices in accordance with state and company guidelines.* Ensure adherence to fine dining cleanliness standards throughout service.WHAT WE'RE LOOKING FOR* 2+ years of fine dining or upscale restaurant experience required.* Deep knowledge of food, wine, and beverage service; formal wine education a plus.* Exceptional interpersonal skills and a polished, professional demeanor.* Ability to multitask, prioritize, and remain calm during high-pressure services.* Strong communication skills and an ability to build rapport with guests.* Commitment to providing warm, refined service with genuine hospitality.* Flexible availability including nights, weekends, and holidays.* Strong communication and interpersonal skills* Experience managing service in a family-friendly yet elevated environment preferred